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San Diego Momma

San Diego Momma

Sharing some humor, a bit of writing and way too much information

Home / Etcetera / Here We Go Again

Here We Go Again

Etcetera

Remember this?

 

Well it all worked out, thank the heavens. Seems Blue Shield read my blog and got me in touch with a smart person.

 

But now? A medical bill has been put up for collection due to an admin snafu and when I called the collection agency to dispute it, I had the extreme displeasure of speaking with “Ronnie,” a hatchet-voiced bitter customer service lady, who told me, “If you’re so upset about having this bill up for collection, why don’t you pay it?”

 

Well that’s why I was calling Ronnie. Because I’m saying I shouldn’t have to pay it. Oh? And also? The interest your agency charged me? Some made-up percentage of 10% that I should pay because? Why?

 

Then the phone went dead.

 

So I called back and she told me, “You hung up in my face.”

 

When do I get to deal with classy people?

 

And finally, CMRE Financial Services? I know you’re a collection agency and it’s your destiny to make people miserable, but you might want to tell Ronnie to lay off the bitch sauce.

 

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May 25, 2010 · 13 Comments

Sure I’d love to see you again

Previous Post: « PROMPTuesday #108: The Etiquette of It All
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Comments

  1. Suzette aka MamarazziKnowsBest says

    May 25, 2010 at 4:45 pm

    I feel your pain, sistah!

    I had such an encoutner yesterday with Expedia — I’m about to post the heck out of the stupidity Habib wanted me to believe is a company policy which equals extortion — and wonder if they train their personel at all.

    Oy!

    Reply
  2. rima says

    May 25, 2010 at 5:01 pm

    Oh, man. Just READING about this made my blood start to boil. Whenever I have an interaction like that, I console myself by remembering that at least I’m not the one making those phone calls. Ugh.

    Reply
  3. Jenn @ Juggling Life says

    May 25, 2010 at 5:40 pm

    I have gotten people official reprimands for that kind of behavior–even if some of the people they deal with are deadbeats that’s no reason to treat everyone as though they are.

    Reply
  4. Sugar Jones says

    May 25, 2010 at 6:06 pm

    I hate dealing with medical insurance claims so much that I usually end up dealing with the medical claims collections agencies. After the birth of the last two, I became a pro at dealing with Ronnies. I even started to talk with a voice that sounded like I had been gargling with pebbles and scotch.

    I really miss those friendly conversations.

    Not.

    Reply
  5. The Frugal Hostess says

    May 25, 2010 at 8:49 pm

    Next Prompt Tuesday = dialogue of a customer service experience

    Reply
  6. Maureen@IslandRoar says

    May 26, 2010 at 5:12 am

    AAAAHHHH! But we don’t need medical insurance reform, right?

    Reply
  7. Trish says

    May 26, 2010 at 8:10 am

    We are dealing with the same freaking thing! Blue Shield. For a bill from October 15th!! For about the millionith time we have been assured it’s been paid and is taken care of. Except that we got a letter from a Collection Agency and they are telling us we owe them!

    Reply
  8. green girl in Wisconsin says

    May 26, 2010 at 8:20 am

    Holy crap–it just–GAHHHHHH!

    Reply
  9. Melanie says

    May 26, 2010 at 12:31 pm

    Customer service doesn’t exist anymore.

    Reply
  10. Cactus Petunia says

    May 26, 2010 at 12:38 pm

    And a government run health care system would be a disaster, how?

    Reply
  11. Stefanie says

    May 26, 2010 at 12:46 pm

    I know the intent of your post was not humor. But I have to tell you, “You hung up in my face,” has me guffawing and I don’t know if I will ever stop. Seriously. Can’t. Stop.

    Reply
  12. Cheri @ Blog This Mom! says

    May 27, 2010 at 8:04 am

    I love it when you share these moments, your thoughts, yourself. You are so open, so real, so you. You think what we’re thinking, feel what we’re feeling, and you say it out loud. You are the most loving real true good genuine person and writer. I love that your insides can be seen from the outside. Although I hate to sound like Joe Cocker ’cause he freaks me out a little bit (probably some eyeliner would fix that right up for me), you are so beautiful. So beautiful.

    Reply

Trackbacks

  1. San Diego Momma » Blog Archive » The Lesson Isn’t Always What You Expect says:
    June 6, 2010 at 9:46 pm

    […] few weeks ago, I received an email regarding my blog — and me — and this post — that made me […]

    Reply

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