Remember this?
Well it all worked out, thank the heavens. Seems Blue Shield read my blog and got me in touch with a smart person.
But now? A medical bill has been put up for collection due to an admin snafu and when I called the collection agency to dispute it, I had the extreme displeasure of speaking with “Ronnie,” a hatchet-voiced bitter customer service lady, who told me, “If you’re so upset about having this bill up for collection, why don’t you pay it?”
Well that’s why I was calling Ronnie. Because I’m saying I shouldn’t have to pay it. Oh? And also? The interest your agency charged me? Some made-up percentage of 10% that I should pay because? Why?
Then the phone went dead.
So I called back and she told me, “You hung up in my face.”
When do I get to deal with classy people?
And finally, CMRE Financial Services? I know you’re a collection agency and it’s your destiny to make people miserable, but you might want to tell Ronnie to lay off the bitch sauce.
I feel your pain, sistah!
I had such an encoutner yesterday with Expedia — I’m about to post the heck out of the stupidity Habib wanted me to believe is a company policy which equals extortion — and wonder if they train their personel at all.
Oy!
Oh, man. Just READING about this made my blood start to boil. Whenever I have an interaction like that, I console myself by remembering that at least I’m not the one making those phone calls. Ugh.
I have gotten people official reprimands for that kind of behavior–even if some of the people they deal with are deadbeats that’s no reason to treat everyone as though they are.
I hate dealing with medical insurance claims so much that I usually end up dealing with the medical claims collections agencies. After the birth of the last two, I became a pro at dealing with Ronnies. I even started to talk with a voice that sounded like I had been gargling with pebbles and scotch.
I really miss those friendly conversations.
Not.
Next Prompt Tuesday = dialogue of a customer service experience
AAAAHHHH! But we don’t need medical insurance reform, right?
We are dealing with the same freaking thing! Blue Shield. For a bill from October 15th!! For about the millionith time we have been assured it’s been paid and is taken care of. Except that we got a letter from a Collection Agency and they are telling us we owe them!
Holy crap–it just–GAHHHHHH!
Customer service doesn’t exist anymore.
And a government run health care system would be a disaster, how?
I know the intent of your post was not humor. But I have to tell you, “You hung up in my face,” has me guffawing and I don’t know if I will ever stop. Seriously. Can’t. Stop.
I love it when you share these moments, your thoughts, yourself. You are so open, so real, so you. You think what we’re thinking, feel what we’re feeling, and you say it out loud. You are the most loving real true good genuine person and writer. I love that your insides can be seen from the outside. Although I hate to sound like Joe Cocker ’cause he freaks me out a little bit (probably some eyeliner would fix that right up for me), you are so beautiful. So beautiful.